Online
The quickest way to contact us is using our online form. You can send us an online request from 7am to 6.30pm, Monday to Friday:
- 7am to 4pm – for all medical and admin requests
- 4pm to 6.30pm – for admin and routine medical requests only.
You can use our online form for:
- Requesting medical help, such as a GP appointment
- Sick notes
- Admin queries
- Referrals or follow-up questions.
You can send your request via our website or directly through the NHS App.
We respond within working hours, 8am to 6.30pm Monday to Friday, and we aim to respond as soon as possible.
Our online form is provided by a company called Anima. For questions and support, visit our Anima Frequently Asked Questions webpage.
You can send us feedback through the Friends and Family Test form or find our more about How to share your feedback with us on this page.
Phone number
Reception: 01246 748000
Lines open 8am to 6.30pm, Monday to Friday. Calls between 6pm and 6.30pm are answered by DHU Healthcare.
Address
65 Mansfield Road
Heanor
Derby
DE75 7AL
Get directions (opens in Google Maps)
The practice is accessible via bus using the Rainbow One and Number 34 bus.
You can plan how to get here on this useful service Traveline.
Once a month the Practice is closed for an afternoon of training, this is called a QUEST session. These are important opportunities for staff training and are fully supported by the Integrated Care Board (ICB). Training is for all staff members and covers clinical and non-clinical topics. On a QUEST day all the practice buildings and telephone lines will close at 1pm.
The QUEST dates for 2026 are as follows:
- 18 March
- 22 April
- 20 May
- 17 June
- 15 July
- 19 August
- 16 September
- 21 October
- 18 November
Our practices will be closed on the following dates unless otherwise stated. Any prebooked routine appointments scheduled to happen during these times as part of our Enhanced Access will go ahead as planned.
- 1 January – New Years Day
- 3 April – Good Friday
- 6 April – Easter Monday
- 4 May – Early May Bank Holiday
- 25 May – Spring Bank Holiday
- 31 August – Summer Bank Holiday
- 25 December – Christmas Day
- 28 December – Boxing Day (substitute day)
| Day | Opening hours |
| Monday | 8am to 6.30pm |
| Tuesday | 8am to 6.30pm |
| Wednesday | 8am to 6.30pm |
| Thursday | 8am to 6.30pm |
| Friday | 8am to 6.30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Step free access, Disabled WC, Induction loop, Lift to first floor consulting rooms
Car Parking